Terms and Conditions

1. ​Zeecon Broadband shall provide internet services to the customer as per the terms of this agreement. By use of the service provided by Zeecon Broadband, the customer agrees to these terms and conditions in full.

2. Zeecon Broadband shall not be responsible for any loss of data incurred by the customer while using the internet services provided.

3. Zeecon Broadband does not guarantee uptime and shall not be liable for any interruptions or outages in the internet service provided.

4. The customer shall use the internet services provided in a lawful manner and shall not use the services to engage in any unlawful activities, including but not limited to copyright infringement, hacking, and spamming.

5. Zeecon Broadband reserves the right to suspend or terminate the customer's internet services in the event of a breach of this agreement.

6. The customer shall not resell or redistribute the internet services provided by Zeecon Broadband to any third party.

7. Zeecon Broadband shall not be liable for any damages arising out of the use or inability to use the internet services provided, including but not limited to loss of profits, business interruption, and loss of data.

8. The customer shall be responsible for any charges incurred while using the internet services provided by Zeecon Broadband.

9. Zeecon Broadband reserves the right to modify or update the terms of this agreement at any time, without prior notice.

10. The customer shall indemnify and hold Zeecon Broadband harmless from any claims or damages arising out of the customer's use of the internet services provided.

11. Zeecon Broadband shall not be liable for any damages or losses incurred by the customer as a result of any security breaches or hacking attempts.

12. The customer shall be responsible for ensuring that their devices are adequately protected against viruses, malware, and other security threats.

13. Zeecon Broadband shall not be responsible for any damage incurred by the customer as a result of any third-party software or services used in conjunction with the internet services provided.

14. The customer shall not use the internet services provided by Zeecon Broadband to engage in any activities that may cause harm or disruption to Zeecon Broadband's network or infrastructure.

15. Any installation provided by Zeecon Broadband does not cover or include setup of your router, computers, or other devices. These are the responsibility of the customer. Installation does not include inside wiring.

16. The customer agrees to allow Zeecon Broadband and its agents entry to the customer premises for the purposes of broadband testing and installation or removal of equipment upon termination.

17. Zeecon Broadband reserves the hours from midnight to 5:00am for system maintenance without prior notification. Furthermore, Zeecon Broadband and its agents reserve the right to bring any portion of the network down for emergency servicing whenever deemed necessary without prior notice to the customer.

18. The customer agrees to ensure that Zeecon Broadband is informed of all changes to their email address, phone number or billing address in a timely fashion.

19. Billing and notices will be provided via Zeecon Broadband's website and email, unless otherwise arranged. Zeecon Broadband is not liable for any damage resulting from the failure to receive notices. Charges and fees are still due regardless of notice receipt, as long as it is indicated within the customer portal.

20. The customer shall be responsible for paying all charges and fees associated with the internet services, including any applicable taxes and surcharges, by the due date indicated upon invoicing or statement. In the event of non-payment, Zeecon Broadband reserves the right to suspend or terminate the internet services.

21. Customers requesting service cancellation must do so prior to the start of the next billing period. All cancellations will take effect at the end of the billing period during which Zeecon Broadband was notified of the customer’s cancellation request.  Zeecon Broadband does not participate in partial service period refunds.

22. Zeecon Broadband may terminate the internet services immediately upon any breach of the Terms of Service by the customer, including but not limited to non-payment of charges and fees or violation of acceptable use policies. Zeecon Broadband shall not be liable for any damages or losses incurred by the customer as a result of such termination.

23. Zeecon Broadband shall be responsible for the warranty, ownership, and maintenance of Zeecon Broadband's customer premises equipment (CPE). Zeecon Broadband shall not be liable for any damage or losses incurred by the customer's equipment while it is connected to Zeecon Broadband's CPE. The customer shall be responsible for ensuring that their equipment is compatible with Zeecon Broadband's CPE and shall be liable for any damage caused to Zeecon Broadband's equipment or network by the malfunction or misuse of their equipment.

24. This agreement constitutes the entire agreement between Zeecon Broadband and the customer and supersedes any prior agreements or understandings, whether written or oral.
    
    ​Last updated 10-19-2026